SHIPPING + RETURNS
We make every effort to ensure that your purchase arrives in perfect condition and shipping is fast and efficient.
Shipping Policies
At this time, we offer shipping of essentialoxygen.com purchases to U.S. customers only. We are not able to ship outside the United States due to additional taxes and fees imposed by customs.
We offer shipping through UPS and USPS carrier services. The shipping rates are calculated based on weight and distance to your address from our warehouse in Fairfield, CA and are determined by the carrier. Essential Oxygen does not profit from shipping fees and shipping costs are passed through to the carrier.
How our tiered shipping costs benefit you
Because shipping liquid products can be more expensive due to their weight, Essential Oxygen has a tiered cost structure to help offset your shipping costs.This tiered structure ensures the highest level of product quality and customer service.
FREE SHIPPING ON ALL ORDERS OVER $75*: Purchases of $75 or more, excluding wholesale orders, automatically qualify for free UPS Ground shipping to any continental U.S. location, not including Alaska and Hawaii (after promotions and discounts are applied).
*For Wholesale shipping terms, please refer to the wholesale product pages for more details.
Please allow 3 – 10 business days for your order to arrive, depending on your location and selected carrier. Orders are processed Monday – Friday 7am to 3:30 pm PST (excluding holidays). Orders placed after 3:30 pm on Fridays and over the weekend will be processed promptly the following Monday.
Returns & Refunds
We want you to be completely satisfied with your essentialoxygen.com experience. If you are unhappy with your order for any reason, please contact us within 30 days from your purchase date at info@essentialoxygen.com and reference your order number.
Product Replacements or Refunds are only eligible for:
- wrong products shipped
- missing products
- damaged or defective products
If products were damaged during shipping, please contact orders@essentialoxygen.com.
Only purchases made on the essentialoxygen.com website will be accepted for return or replacement. If you purchased from a retailer, please refer to the retailer’s return policy. Essential Oxygen monitors return activity for abuse and reserves the right to limit returns or exchanges in all instances.
